Our professional services team gets involved during the sales process to ensure that we commit to what we can deliver. During discovery, we work with clients to clearly define the project scope, timeline, success criteria, and budget.
From the outset, we provide project oversight and management to help manage risks, identify objectives, and assign ownership of individual tasks.
We install and configure our products to support the best workflows for our clients and guide them in identifying the features and functionality they’ll need. As part of our deployment phase, we integrate your counterparty data flows into your Hazeltree implementation.
We create a detailed document with the scope, timeline, configuration, workflows, and success criteria of your implementation. This document helps keeps the collective project teams focused on successful completion time and on budget.
We automate repetitive tasks and streamline manual processes to minimize risk and boost your productivity.
We work with your IT staff to build connections between your Hazeltree implementation and other critical applications, minimizing friction points and seamlessly exchanging data between systems.
We work with your end-users to design and build special reports or tools to meet your unique requirements.
Our consultants begin training at the earliest phase of implementation and continue throughout the project lifecycle. We’ll tailor the training, on-site or online, to meet your specific needs.
We work with your end-users to extensively test our solution and only go-live once, together, once we have confirmed everything is ready.
For issues that need fast, expert attention, our highly skilled customer-focused support team responds quickly to get you the right answers.
We are continuously improving and evolving our solutions and offer free upgrades regularly. Let us take the lead so you can start benefitting from the latest functionality with minimal disruption to your business.
As we upgrade our products with new capabilities, we continuously offer our clients additional training to ensure they are getting the most from their Hazeltree implementation